Provider manuals and guides
Healthy Blue is committed to supporting you in providing quality care and services to the members in our network. Here you will find information for assessing coverage options, guidelines for clinical utilization management (UM), practice policies and support for delivering benefits to our members.
Provider manual
The Healthy Blue provider manual provides key administrative information, including the quality improvement program, the UM program, quality standards for participation, claims appeals, and reimbursement and administration policies.
Medical Policies and Clinical UM Guidelines
Medical Policies address the medical necessity of new services or procedures and new applications of existing services or procedures. Clinical UM Guidelines focus on detailed selection criteria, goal length of stay, and location for generally accepted technologies or services.
- January 2019 Clinical Utilization Management (UM) Guidelines List
- March 2019 Clinical Utilization Management Guidelines
- June 2019 Clinical Utilization Management Guidelines
- August 2019 Clinical Utilization Management Guidelines
- November 2019 Clinical Utilization Management Guidelines
- February 2020 Clinical Utilization Management
- May 2020 Clinical Utilization Management (UM) Guidelines
- August 2020 Clinical Utilization Management (UM) Guidelines
- November 2020 Clinical Utilization Management (UM) Guidelines
- February 2021 Clinical Utilization Management (UM) Guidelines
- May 2021 Clinical Utilization Management (UM) Guidelines
- August 2021 Clinical Utilization Management (UM) Guidelines
- November 2021 Clinical Utilization Management (UM) Guidelines
- February 2022 Clinical Utilization Management (UM) Guidelines
- August 2022 Clinical Utilization Management Guidelines
- November 2022 Clinical Utilization Management Guidelines
- Clinical Utilization Management Criteria February 2023
Clinical Criteria for all injectable, infused or implanted prescription drugs and therapies covered under the medical benefit