Disease management

Our Disease Management (DM) team is based on a system of coordinated care management interventions and communications designed to assist physicians and others in managing members with chronic conditions.

DM services include:

  • A holistic, member-centered approach to DM focusing on the needs of the member.
  • Motivational interviewing techniques used in conjunction with member self-empowerment.
  • DM programs for:
    • Asthma
    • Bipolar disorder
    • Coronary artery disease
    • Congestive heart failure
    • Chronic obstructive pulmonary disease
    • Diabetes
    • HIV/AIDS
    • Hypertension
    • Major depressive disorder in adults and children/adolescents
    • Schizophrenia
    • Substance use disorder

Our programs feature:

  • Proactive population identification processes.
  • Evidence based national practice guidelines.
  • Collaborative practice models to include physician and support-service providers in treatment planning for members.
  • Continuous patient self-management education including primary prevention, coaching related to healthy behaviors and compliance/surveillance, and case management for high-risk members.
  • Process and outcomes measurement as well as evaluation and management.
  • Ongoing communication with providers regarding patient status.

How to use DM services

Maximize your time

As a valued provider, you can refer patients who could benefit from education or care management.

Get help with treatment plans

In order to assist in managing patients, we request your input for patient treatment plans. We provide DM information and the most up-to-date Clinical Practice Guidelines to help you create an individualized plan of care.

Receive feedback on your patients

Providers can access  Patient360 to receive feedback on members enrolled in disease management programs. Patient360 is an independent company that provides a clinical data registry on behalf of BlueChoice HealthPlan.

Hours of operation

Our case managers (licensed nurses) are available from 8:30 a.m.–5:30 p.m. ET, Monday–Friday. Confidential voicemail is available 24 hours a day. The 24/7 NurseLine is also available for our members.

Contact information

Call 888-830-4300 to reach one of our case managers. Your patients can find information about DM program services on our member website  or by calling 888-830-4300.

Provider Tools & Resources

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We look forward to working with you to provide quality services to our members.