Contact Healthy Blue

Customer Care Center

Phone: 866-757-8286
Fax: 912-233-4010 or 912-235-3246
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Utilization Management:

Phone: 866-902-1689
Fax: 800-823-5520
Monday through Friday, 8 a.m. to 5 p.m.

24/7 NurseLine:

Phone: 866-577-9710
TTY: 800-368-4424

Disease Management/Case Management:

Phone: 888-830-4300
Monday through Friday, 8:30 a.m. to 5:30 p.m.


Customer Service: 833-253-4711, 24/7

Retail Pharmacy drug prior authorization fax: 844-512-9005

Retail Pharmacy prior authorization phone: 844-410-6890

Medical Injectable prior authorization fax: 844-512-7027

Medical Injectable prior authorization phone: 833-988-1264

Prior authorizations by phone:

Retail Pharmacy – You can reach our Pharmacy department at 844-410-6890 from 8 a.m. to 11 p.m. Eastern time, Monday through Friday and 10 a.m. to 2 p.m. Eastern time on Saturday.

Medical Injectable – You can reach our Pharmacy department at 833-988-1264 from 7 a.m. to 7 p.m. Eastern time, Monday through Friday.

Statewide Medicaid helpline:

Phone: 888-549-0820

Relay South Carolina:

(TTY): 800-735-8583 or 711

General mailing address:

Healthy Blue
P.O. Box 100124
Columbia, SC 29202-3124

Provider Tools & Resources

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We look forward to working with you to provide quality services to our members.