Contact Healthy Blue
Customer Care Center
Fax: 912-233-4010 or 912-235-3246
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Monday through Friday, 8 a.m. to 5 p.m.
Disease Management/Case Management:
Monday through Friday, 8:30 a.m. to 5:30 p.m.
Customer Service: 833-253-4711, 24/7
Retail Pharmacy drug prior authorization fax: 844-512-9005
Retail Pharmacy prior authorization phone: 844-410-6890
Medical Injectable prior authorization fax: 844-512-7027
Medical Injectable prior authorization phone: 833-988-1264
Prior authorizations by phone:
Retail Pharmacy – You can reach our Pharmacy department at 844-410-6890 from 8 a.m. to 11 p.m. Eastern time, Monday through Friday and 10 a.m. to 2 p.m. Eastern time on Saturday.
Medical Injectable – You can reach our Pharmacy department at 833-988-1264 from 7 a.m. to 7 p.m. Eastern time, Monday through Friday.
Statewide Medicaid helpline:
Relay South Carolina:
(TTY): 800-735-8583 or 711
General mailing address:
P.O. Box 100124
Columbia, SC 29202-3124
Provider Tools & Resources
- Log in to Availity
- Launch Provider Learning Hub Now
- Learn about Availity
- Prior Authorization Lookup Tool
- Prior Authorization Requirements
- Claims Overview
- Member Eligibility & Pharmacy Overview